FAQ

Where is my order?

You can access your order status and history by signing in and viewing in your account.. You may also reach us for status updates, at toll-free 1-800-123-4567, email us or via chat. We look forward to serving you.
Can I return or exchange an item?

If for any reason you are not completely satisfied with your online purchase, please Message Us or call 1-800-123-4567. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on ellixicosmetics.com may be returned. Please note: eGift cards and gift cards are not eligible for return or exchange. For our full policy, please click here.
What is your shipping policy?

All packages are shipped via FedEx, FedEx Smartpost or USPS and a signature is not required upon delivery. Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address. Your shipping address must be in the United States, a United States Territory or Canada. SHIPPING COSTS Standard: $5.00 2nd Day: $10.00 -$15.00* Overnight: $15.00 -$20.00* *Shipping costs will be calculated based on order total. For our full policy, please click here.
Can't find the answer you are looking for?

Please Message Us or go to our email submission form, or call us toll free at 1-800-123-4567 and Contact Us directly.