SHIPPING & RETURNS

Shipping Policy

​

 

All packages are shipped via FedEx, FedEx Smartpost or USPS and a signature is not required upon delivery.

 

Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in shipping. Once an order is submitted, we are unable to make changes to your shipping address. Your shipping address must be in the United States, a United States Territory or Canada.

​

 

Please keep the following in mind:
• We do not ship to Freight Forwarders
• We are unable to ship to multiple addresses in one order
• Some shipping methods may be unavailable in checkout due to shipping restrictions on the items in your bag or your selected shipping address

​

 

Shipping Costs and Delivery Timeline

 

Orders are processed within 24-48 hours, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00 PM EST, Monday through Friday, excluding federal holidays and weekends. Please note, observed US holidays include: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. Additional federal holiday closures may also apply.

 

MADE-2-FIT custom foundation orders may take up to 5 business days to be blended and processed for shipment.

 

Packages shipping to United States PO boxes, United States Territories and all Military and Diplomatic addresses (may take up to 21 days) must be shipped via our Standard Shipping method.

​

 

Packages shipping Standard to Alaska may take more than 10 business days for delivery.

​

Return & Exchange Policy

​

If for any reason you are unsatisfied with your purchase, returns will be accepted within 30 days of receipt.

Ellixi Gift Cards and Electronic Gift Cards are not returnable and may not be redeemed for cash or credit except where required by law.

​

Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping is not included in refunds. The credit will appear on your bank statement within 1-2 billing cycles. If payment was made with a gift card, a merchandise credit will be issued in your Return Confirmation email.

​

Returns by Mail

To return your Ellixi.com purchase by mail, please note the reason for your return on the front side of your packing slip and send the product(s) back to us using the prepaid label included in your package. If you misplace your prepaid return label, please contact our Customer Service team for a replacement.

Once your return has reached the warehouse, please allow up to 10 business days for processing. Empty containers will not be accepted for refund. You will receive a Return Confirmation email once your refund has been processed.

​

PLEASE NOTE: Only items purchased on bareMinerals.com will be accepted for return by mail. If your items were purchased in a bareMinerals Boutique or through an authorized retailer, please return it to the location where it was purchased.